Responsible Gambling at citi88
At citi88, player safety and wellbeing are a priority. Online gambling should be entertainment only — not stress or a financial burden. This page brings together all the self-control tools, best practice guides, and support resources we provide for players in Malaysia.
This platform is for users aged 21 and above only — gamble responsibly
Introduction
Why Responsible Gambling Matters
Online betting offers genuine entertainment when done the right way. However, without clear boundaries, it can negatively affect a person's finances, relationships, and mental health. citi88 believes every player deserves a safe playing experience, which is why we invest in a comprehensive responsible gambling framework.
We encourage all players to set personal limits before starting a session, manage their entertainment budget wisely, and make use of the self-control tools we provide. If you feel you are losing control or have started using money meant for daily needs on betting, that is a serious sign that requires immediate attention.
Responsible gambling is not just a slogan at citi88 — it is built into how we design the platform, manage player accounts, and train our support team. Our 24/7 support in Bahasa Melayu and English is ready to help you activate any control tool or get more information at any time.
Our Commitment
Six Pillars of Responsible Gambling
citi88 supports a comprehensive approach to player wellbeing — from early prevention through to support during and after a crisis.
Daily Deposit Limit
Set a daily, weekly, or monthly deposit limit directly from your account settings. The limit takes effect immediately and requires a waiting period before it can be increased — designed to protect, not to inconvenience.
Session Time Limit
Set a maximum play duration for each session. When the limit is reached, the system will send an alert and automatically end the session so you stay aware of your time.
Temporary Break
Use the temporary break feature to pause access to your account for a short period — 24 hours, 72 hours, or one week. Suitable for players who need a break without wanting to close their account entirely.
Self-Exclusion
The self-exclusion option lets you block access to your citi88 account for a longer period — from six months to permanently. All eligible balances will be returned according to standard procedures.
Loss Limits
Set a maximum loss limit for a given period. Once this limit is reached, your account will be temporarily blocked from making further deposits until the review period resets.
24/7 Personal Support
The citi88 support team is available 24/7 via live chat and email in Bahasa Melayu and English to help you activate any self-control tool or to listen to your concerns.
Know the Signs
Signs of a Gambling Problem
Problem gambling often develops gradually. Recognising the early signs is the most important first step. If you or someone close to you shows any of the signs below, please seek support right away.
Constantly wanting to play again to recover money that has been lost, even as the financial situation gets worse.
Hiding betting activity from family members, friends, or employers out of shame or fear of being judged.
Using rent money, utility bill payments, or emergency savings for betting deposits, or borrowing money to gamble.
Repeatedly trying to cut down or stop gambling but failing, or feeling restless and anxious when not playing.
Work, studies, personal relationships, or physical health are directly affected by the time and money spent on gambling.
Using betting as a way to forget problems, stress, depression, or feelings of guilt — rather than as entertainment.
Assess Yourself
Self-Assessment Questionnaire
Answer the following questions honestly. This is not an official test — it is simply a personal guide to help you understand your relationship with gambling.
- Have you ever felt the need to increase the amount you bet in order to get the same level of enjoyment?
- Have you ever tried to stop or cut down on gambling but did not succeed?
- Has gambling ever caused you to argue with someone you care about?
- Have you ever borrowed money or sold belongings to get funds for gambling?
- Do you feel restless or irritable when you are unable to gamble?
- Do you spend more time or money on gambling than you planned?
- Have you ever missed work, school, or a family event because of gambling?
Self-Control Tools
How to Use citi88's Tools
All self-control tools can be accessed directly from your account settings page after logging in. The activation process is straightforward and takes effect immediately.
Log In to Your Account
Access your account settings page via citi88 Login. All self-control tools are found under the "Security & Play Limits" section.
Choose the Right Tool
Select from deposit limits, loss limits, session time limits, a temporary break, or self-exclusion based on your personal needs.
Confirm Your Settings
Confirm your selection via your registered email or mobile number. Limits take effect immediately and require a waiting period to be changed.
Receive Notifications
citi88 will send you a notification when you are approaching a limit you have set — so you always stay informed.
Contact Support
citi88's 24/7 support team in Bahasa Melayu and English is ready to help you understand or activate any self-control tool at any time.
Review Periodically
Review your limit settings from time to time. Increases require a cooling-off period to ensure decisions are made carefully.
Age Limit
For Players Aged 21 and Above Only
citi88 requires all players to be at least 21 years old to register and use the platform. This age requirement is not just a licensing obligation — it is our moral responsibility toward younger generations.
During the account verification process, we require a copy of your MyKad or a valid identification document. Any account found to have been registered by an underage individual will be closed immediately and the balance returned to the lawful guardian.
If you suspect a child or teenager is accessing this platform, please contact citi88 support immediately. Such reports are taken seriously and handled with complete confidentiality.
- MyKad verification required at registration
- Underage accounts are closed immediately without warning
- Reports of underage users are taken seriously
- All reports are handled with complete confidentiality
Play Smart
Start Playing Responsibly at citi88
Enjoy slots, sports, live casino, and more at citi88 with confidence. Set your limits, know your boundaries, and reach out to us if you need help.
For immediate assistance, contact our 24/7 support via live chat or email — [email protected]
Frequently Asked Questions